Refund Policy
This Refund Policy applies to purchases of VoiceLab credits, subscriptions, and other paid digital services. Read it before completing a purchase.
VoiceLab does not offer voluntary refunds. This Policy does not exclude or limit any refund, cancellation, withdrawal, or other consumer right that applicable law does not allow us to exclude.
1. Non-refundable purchases
All purchases are final and non-refundable except where applicable law requires otherwise. This includes unused credits, unused subscription time, partly used purchases, changes of mind, and purchases you no longer need. There is no voluntary refund window.
2. Check before purchasing
Review the plan, price, usage allowance, supported features, and any expiry or renewal terms shown at checkout. AI output can vary; use available previews before purchasing. Purchases do not remove the Terms of Service restriction on advertising or commercial use of platform voices.
3. Cancellation and account closure
Stopping use, closing an account, or cancelling a subscription does not itself refund past payments or unused value. Where recurring renewal is offered, follow the cancellation instructions shown in billing or contact support before the next charge. Any mandatory cancellation or withdrawal right still applies.
4. Incorrect charges and service problems
If you believe a payment was duplicated, unauthorised, recorded incorrectly, or charged without the purchased service being delivered, contact info@voicelab.uz. We will review the payment and service records and provide any correction or remedy required by applicable law. Reporting a problem does not automatically approve a refund.
Include your account email, payment date, amount, receipt or transaction reference, and relevant request IDs. Never send a password, API key, security code, or full card number. A credit adjustment for a verified usage error is different from a payment refund.
5. Rights required by law
Mandatory rights for defective or undelivered services, unauthorised payments, and any applicable cooling-off or withdrawal period take priority over this Policy. We do not treat your acceptance of this Policy as a waiver of those rights. If a legally required refund is due, we will explain the process; bank and payment-provider processing times may vary.
6. Contact and policy changes
VoiceLab, Tashkent, Uzbekistan. Contact info@voicelab.uz with the subject āBilling reviewā. The version and terms applicable to your purchase, together with mandatory law, govern it; later updates do not remove existing rights.